Terms and Conditions

Hey there, welcome to Dream Personas!

We’re pumped to have you on board. As a 360 digital agency, we’re here to sprinkle a little magic dust on your brand, making it sparkle brighter than the Milky Way. Before we jump into this adventure together, let’s make sure we’re speaking the same language. By hanging out on our site or using our services, you’re basically saying, “Yeah, I’m in!” So let’s dive into the nitty-gritty in a fun, Dream Personas way.

1. What we do

We’re your one-stop shop for all things digital:

Crafting killer branding that sticks
Making your social media pop and sizzle
Building websites so sleek, they practically wink at your audience
Running campaigns that crush your goals (in the best way!)
Analyzing, optimizing and leveling up everything you do
Sprinkling content creation gold wherever you need it

Everything here is designed to help your brand win, but it’s just for you: no sharing, reselling or pretending it’s yours without asking us first.

2. Your part in the magic

To keep the magic alive, we need a little help from you:

Be straight with us: Give us all the juicy details we need to make your project shine
Play nice: No drama, no spam and definitely no villain vibes
Respect the craft: Love and use our work, but don’t go remixing, reselling or rebranding it without giving us a heads-up

3. Money talk (the sparkly bits that keep us going)

Let’s chat payments:

Pay on time: Your dreams are our priority, but we need funds to make them happen
No takebacks: Once we’ve worked our magic, refunds are a no-go
A little patience, please: If payments are late, your project might take a nap until the bills are sorted

4. Ownership (your treasure chest of ideas)

When the project’s all wrapped up and payments are done, the deliverables are yours. Here’s the deal:

Final goodies are yours: But the raw, behind-the-scenes files (like PSDs or drafts)? Those stay with us unless we agree otherwise
Our bragging rights: Unless you say no, we might show off your project in our portfolio

5. Your data = Our promise

Your secrets are safe with us. By using our services, you’re giving us the green light to collect what we need to help you. But don’t worry, we treat your info like the crown jewels. Check out our privacy policy for all the details.

6. Deadlines and Detours

We love a good deadline! Here’s how we stay on track:

We agree on timelines together, like besties
If you’re slow to approve or send stuff, expect a little timeline wobble
Life happens (storms, tech fails, unexpected dragon attacks) we’ll adjust if needed

7. Third-party mischief

Sometimes we work with other platforms or tools (like social media or website hosts). While we’re pros at playing nice with them:

If they mess up, that’s on them, not us
Always check their rules before you jump in headfirst

8. Oops and Uh-Ohs (liability limits)

We try to be perfect, but hey, we’re human-ish. We’re not responsible for:

Unexpected hiccups or losses (financial, emotional or otherwise)
The world going sideways (looking at you, global outages and alien invasions)

9. Hit pause or stop

Life changes, we get it. If you need to cancel:

Give us a heads-up in writing.
We’ll charge for what’s done up to that point.

If things go off the rails (like non-payment or rule-breaking), we might hit pause on our end too.

10. Feedback = Fuel

We thrive on feedback! Most projects come with a set number of revisions to perfect the magic. Extra tweaks might cost extra, so let’s keep communication crystal clear.

11. Policy glow-ups

As a digital agency, we like to keep things fresh. These terms might get a little makeover now and then. We’ll post updates here, and for big changes, we’ll make sure you know about it.

12. Smooth sailing (dispute resolution)

If we hit a bump in the road, let’s talk it out. If we can’t sort things out over coffee (or virtual coffee), the laws of the United Kingdom will guide us through.